Because Kartris passwords are hashed, there is no way to recover your password if you forget it. Instead, the password must be reset. Customers have a facility to do this through the front of the web site, by having a temporary link sent to their email address.

However, this is not a feature of the back end admin password system.

To reset the admin password, if you forget it, you can use the Data Tool feature. You will need to have a copy of the site's web.config file as well as a connection to the MS SQL database. The web.config file is required, because it contains some of the information that is used to hash (scramble) the passwords, which the Data Tool can read from this file.