The knowledgebase features can be turned off (so they are hidden on the front end of your site) using the frontend.knowledgebase.enabled config setting.
To access the knowledgebase features in the back end, go to 'Support > Knowledgebase'.
Articles can be created with just a name (display title),
text (details) and page-title tag (for search engines). It is also
suggested to use keywords; as well as populating the meta-keywords
tag on the page, these keywords are also searched as part of the
knowledgebase search on the front end. It is useful to add
alternative spellings or names for certain things, or common
misspellings, to ensure that articles have the best chance of being
found with the knowledgebase search.
